We're Here to Help.

Need assistance? Email us

GET 10% OFF

We reply within
24 hours. Always.

Whether it's a question about your order, the bag itself, or something went wrong — just reach out. We'll sort it.

Email us

support@dufelo.com

Response within 24 hours

Response time

Weekdays: within 12 hours

Weekends: within 24 hours

Order issues

Have your order number ready — we'll resolve it fast.

Returns & refunds

30-day easy returns. Full refund. No forms needed.

Our promise: If something isn't right, we make it right — immediately. No waiting. No runaround.

Send us a message

We'll get back to you within 24 hours.