Order Processing Time

Please allow 1 to 2 business days for our fulfillment team to securely verify, pick, pack, and hand over your order to our designated shipping carriers.

Please note that processing time is completely separate from transit time. As soon as your package leaves our fulfillment center, a tracking confirmation email will be automatically sent to your inbox.

Estimated Shipping Times

We optimize our logistics networks globally to provide free, dependable transit straight to your destination. Estimated transit windows are as follows:

• United States & Australia: 7 - 12 Business Days
• United Kingdom: 7 - 12 Business Days
• Europe (Mainland): 8 - 14 Business Days
• Canada: 10 - 14 Business Days
• Rest of the World: 15 - 25 Business Days

Note: These timeframes reflect current carrier efficiency. Slight delays may occasionally occur during regional peak holiday seasons or severe custom clearance backlogs.

Tracking Your Order

Every dispatch includes full end-to-end tracking transparency. Your shipment email will contain a direct tracking link.

Please allow 24-48 hours for the postal carrier network to scan the parcel and update the tracking milestones within their online systems.

Customs & Duties

Standard retail orders shipped to the United States and Australia strictly do not incur additional import tariffs or custom fees.

For alternative international destinations (such as specific regions in Europe or Canada), underlying import VAT or local customs duties may apply according to individual national legal codes. These standard regulatory fees remain the responsibility of the customer.

Wrong Address Disclaimer

It is the sole responsibility of the buyer to ensure the accuracy of the shipping address details submitted during checkout.

If you discover an error, contact us immediately at support@dufelo.com. Because we fast-track our processing pipelines, there is a very brief administrative window to adjust address records before logistics dispatch occurs.