Privacy policy

Privacy Policy

Your data, handled with care. This policy describes how dufelo.com, operated by Vedatra Enterprises LLC, collects, uses and shares your personal information when you visit the Site, use our services or place an order. We collect only what we need to get your order to you and to run the shop. We do not sell your personal information.

01. What we collect

(a) What you give us

• Contact and order information — your name, billing address, shipping address, email address and phone number.
• Payment information — card or other payment details, handled securely by our payment providers. We never see or store full card numbers.

(b) What we collect automatically

• Device and technical data — IP address, browser, time zone and cookies on your device.
• Usage data — pages viewed, search terms, and how you interact with the Site, including clicks, scrolls and mouse movement recorded by our analytics tools.

02. Why we use it

• To fulfill your order — take payment, arrange shipping, and send invoices and confirmations.
• To talk to you — answer your emails and messages and resolve problems.
• To screen for fraud — review orders for risk, including by IP address.
• For marketing — only if you opted in. You can leave at any time.
• To improve the Site — understand how it is used and fix what is confusing.

03. Who we share it with

We do not sell your personal information. We share it only with the providers needed to run the business and get your order to you:

• Shopify — our e-commerce platform.
• Payment processors — such as Shopify Payments, Stripe and PayPal.
• Fulfillment and supplier partners — only the details needed to ship your order: name, shipping address and phone number.
• Google and Meta — advertising and analytics, via cookies and pixels.
• Microsoft Clarity — website analytics and session replay. It records how pages are used, such as clicks, scrolls, mouse movement and pages viewed, so we can find and fix what is confusing. Sensitive fields such as payment details are masked. See Microsoft's Privacy Statement.
• Klaviyo — our email and SMS platform, for order updates and any marketing you opted in to.
• Judge.me — our product review platform. If you leave a review, it processes your name, email address and the content you submit.
• WATI — the platform behind our WhatsApp support chat. If you message us there, it processes your phone number and the conversation.

04. Cookies and tracking

We use cookies and similar technologies to run the store, remember your preferences and measure performance. You can tell your browser to refuse them, though parts of the Site may then stop working properly.

We also use session-replay analytics, Microsoft Clarity, which records interaction data such as clicks, scrolls and pages viewed. Where the law requires your consent before analytics may run, for example in the EU, the UK and the EEA, these tools stay switched off until you give that consent, and you may withdraw it at any time.

05. Your rights

California residents (CCPA/CPRA). You can ask what personal information we hold, ask us to delete it, and opt out of any sharing or “sale” of your data.

Other US residents. Several states, including Virginia, Colorado, Connecticut and Utah, give similar rights of access, correction, deletion and opt-out. We honor these requests from any US resident, whichever state you live in.

EU, UK and EEA residents (GDPR). You can access, correct, update or delete your personal information, restrict or object to processing, and request portability. We process data on the lawful bases of performing our contract with you, your consent, and our legitimate business interests. Where we rely on consent, you can withdraw it at any time. You may also lodge a complaint with your local data protection authority.

To exercise any of these rights, email support@dufelo.com.

06. Keeping your data, and age

• Retention — we keep order records for our books unless and until you ask us to delete them.
• Age — the Site is not intended for anyone under 16, and we do not knowingly collect data from children.

07. International transfers

We ship internationally, so your data may be processed in the United States and in other countries where our providers and fulfillment partners operate. We take reasonable steps to keep it secure and handled in line with this policy.

08. Changes to this policy

We may update this policy to reflect changes in how we work, or for legal, operational or regulatory reasons. The current version is always the one posted on this page.

Contact us

Email: support@dufelo.com
Phone / WhatsApp: +1 (833) 348-3097
Support hours: Monday to Friday, 9:00 AM – 6:00 PM ET
Vedatra Enterprises LLC, 30 N Gould St, STE R, Sheridan, WY 82801, United States
Last updated: August 10, 2026